I would like to propose adding a functionality when Users/Contacts are first enabled to the Zoho Desk Portal, they are presented with a checkbox or a button that requires that they accept our Support Terms of Service before entering the Support Portal, or at least before they can open a Ticket. It would be nice if we could upload a PDF or HTML page into an inline frame that would allow them to read the TOS right there before accepting the terms. Each User/Contact for an Account would have to accept the TOS. The User/Contact would only be presented with this once.