Active sync mail account not updating in iOS Mail App

Active sync mail account not updating in iOS Mail App

Hi,

I have a strange problem with one of my email accounts where it is no longer showing new emails on my iOS mail app. This has been working until a day or two ago, and when I delete the account from the mail app and re-add it, it connects and pulls down all email (including any new mails that had not pulled down when I refreshed, prior to deleting the account in iOS), but after that, no more email comes through. There is no error when refreshing in the mail app, but no new emails coming through. I can see the emails in the webmail on my browser, so I can see they are getting through.

The thing that is stranger still is that my other email accounts (I have 3 configured and a catch-all as well) are all working as normal on the iOS mail app, it is just this one account.

I have reset my password, deleted all active sessions, deleted all app passwords and generated new ones, disabled and then re-enabled active sync for mail in the settings, but nothing works.

I have also just checked the Windows 10 mail app on my desktop and that has the exact same issue - no new emails coming through but just for one of the 4 accounts - so it's not purely related to iOS, it seems to be an issue with the activesync configuration of this particular mail account?

    • Sticky Posts

    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure

    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically

    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your

    • 📣 📣 ZUG Meetups India - Explore Hybrid Workspaces using Zoho Workplace - Meet and Learn! 🧑🏽‍💻🧑🏽‍💻

      We are excited to announce the User Community initiative to meet you all in person and help you explore the need of the hour - Hybrid Workspaces using Zoho Workplace. We aim to help you to setup your Digital Workplace effectively so that your employees

    • Announcing Zoho Mail - Inactive user Policy

      Dear Zoho Mail users, Thanks to all of you for your continuous support.  We have recently started implementing the Inactive User Policy, for Zoho Mail.  A user is considered as inactive, if the user has not logged in to the Zoho mail account for a period of more than 120 days. The login through POP, IMAP and Active Sync are all taken into account for tracking the period of inactivity.  Whoever received the communication need not panic, as we have just communicated our policy to all the users.  To