Hi Zoho Desk Team,

We would like to request a feature enhancement related to default email templates. Currently, agents can select and set their own default email templates when replying to tickets. However, we believe this setting should be managed centrally by administrators to ensure consistency across departments.

Our request includes:

1. Admin Control: Allow only administrators to set the default email template for agents.
2. Department-Specific Settings: Provide the ability to set different default templates for different departments. For example, the Sales department could have one default template, while the Support department could use another.
3. Restrict Agent Changes: Once the default template is set by the admin, agents should not have the ability to change it.

This feature would improve standardization and streamline communication across teams.

Thank you for considering our request. We look forward to your feedback and potential implementation.

Best regards,
Ram