Dear support agents,

We have a agent for after office hours and weekends to attend tickets in our old ticket system. This agent shifts each week. In order to migrate these bussines into Zoho, I would like to automate agents shifts, to notify only to 1 agent a ticket creation. But I can't find a way to do that. I did an approach creating a team for the assignment rule for new tickets, but with this solution I have to change the agent in the team on each week shift.

Is there any way to automate teams changes (add/remove agents) by shifts? Or any way to relate agents with shifts and use this relation in assignment rules?

I had read and old post (3 years ago) with the same question about assignment rules, but I would like to ask if there is any improvement with that or if it is possible in somehow with teams configuration.

Thanks in advance