Hi,

All the custom fields in the contacts module of my CRM have disappeared.  I am a paid client, have not downgraded and have not missed a payment.  I can see the fields when I add a new client so they still exist, I just can't see them when I pull up a client record.

I own a yoga studio and this is how I manage client visits, memberships, packages and how I find the information to contact them.  I am unable to run my business efficiently right now.  THIS IS AN EMERGENCY.

I sent an email to the escalation department on Friday night as customer service was not open.  I called this morning and had to leave a message.  I then opened a ticket.  I have not heard back from anyone.  This is not acceptable.  As I mentioned, this is an emergency and I need this resolved today...asap.

Lack of response in an emergency for 3 days is unacceptable!  I have cc'd the CEO.

Thank you.

Suzanne