In my testing it appears that if a users creates a support ticket by emailing it in and they also CC other people, those other people are not able to see or access the ticket via the Zoho Desk portal if they login.

Is there any way to ensure that all users who are CC'd on a ticket are able to access it via the portal? The "All Tickets" vs. "My Tickets" implies that there should be a way for this to work, but at least in my testing it does not.