Solution 

Using the MS Exchange integration with Zoho CRM: 

• Admins can sync contacts, tasks, and events seamlessly.   
  
• The synced tasks and events will be automatically added to the Activities module of Zoho CRM, and contacts, to the Contacts module of Zoho CRM. 
  
• Admins have complete control over whether the data sync is uni- or bi-directional, what specific data is synced, and whether it's synced with or without impersonation. 
  
• Meetings and appointments can be scheduled based on real-time availability information. 
  
• Emails are grouped under the client contact and synced in real-time. They can be accessed from Zoho CRM under the SalesInbox module. 
  
• You can opt to create schedules, set tasks, plan meetings with your team, and manage appointments directly from the MS Exchange dashboard in your Zoho CRM account. 
  

Benefits 

• Improve company-wide collaboration and empower everyone to stay current on events, tasks, emails and contacts.  
  
• Improve rep productivity and revenue generation by reducing data duplication.  
  
• Enhance customer communication so you can provide the right solutions. 
  
• Make meeting scheduling easier and more effective, and avoid double-booking and no-shows. 
  
• Increase the visibility of tasks and events. 
  

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• Get the extension here