App Spotlight: ShippingChimp for Zoho Desk
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ShippingChimp for Zoho Desk
ShippingChimp empowers your ecommerce support with contextual, real-time, delivery-related information about orders. Reduce up to 90% of the redundant “Where is my order” tickets while effortlessly delighting customers with automated shipment notifications.
Business needs
- Ecommerce support centers are flooded with “Where is my order” tickets/calls. A vast majority of businesses depend on their shipping partners to know the delivery status of orders.
- Online shoppers expect retailers to provide them complete visibility into their order-fulfilment process and not abandon them after purchase.
- 80% of customers blame the retailers for any delivery issue or exception and switch to their competitor citing poor delivery experience.
Solution
- ShippingChimp allows support agents to track, monitor, and respond to order-related queries without switching tabs.
- It facilitates configuring shipment notifications that are automatically sent to shoppers based on shipment activity.
- ShippingChimp gives control back to businesses to deliver a seamless customer experience, from checkout to successful delivery.
Benefits
- Reduce up to 90% of “Where is my order “ calls/tickets with proactive communication about order location.
- Boost customer satisfaction by providing them complete visibility and frequently communicating about their orders.
- Drive repeat purchases and improve customer loyalty by transforming support into a marketing channel.