App Spotlight: Shopify for Zoho Desk
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Shopify for Zoho Desk
View orders and customer information from Shopify inside Zoho Desk.
Business needs
You might miss order-related queries on your Shopify store if you don't keep a close eye on it. The Shopify for Zoho Desk extension ensures that you don't miss out on important order updates by creating support tickets on Zoho Desk for each order.
Solution
The extension creates support tickets for every Shopify order, so that the support agents can easily track customers and their order information without leaving Zoho Desk. Tickets are added to Zoho Desk for each and every new Shopify order.
Benefits
- Easy access to information: Support agents can easily look up order status and address common customer queries like "Where is my order?" and "Where is my refund?".
- Efficient query resolution: With order info easily available, support agents can quickly and efficiently resolve customer queries without hassle.