App Spotlight: WooCommerce for Zoho Desk
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WooCommerce for Zoho Desk
Keep track of your WooCommerce orders and customers from Zoho Desk. Orders get added as Zoho Desk tickets.
Business needs
Customer support agents have to check for new orders and track customer information every time from WooCommerce. This is not easy to maintain or track. It also results in lost customer queries and order updates.
Solution
To put an end to this time-consuming process, the WooCommerce extension for Zoho Desk creates support tickets for every WooCommerce order. With this extension, you can:
- Track your customer and order information from inside Zoho Desk
- Maintain a tab of your new WooCommerce customers and their recent orders by adding them as Zoho Desk contacts
Benefits
- Private access for support agents: Your support agents can track orders and order updates without having access to the WooCommerce dashboard.
- Timely query resolution: With easy access to all orders, support agents can handle queries efficiently and resolve them with ease.