Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

Hello Zoho Desk users!

Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help improve the efficiency of the customer service teams.

Let's take a look at all the enhancements.

1. Easy and actionable ticketing widgets

With iOS 17 and iPad OS 17, Apple offers interactive user experiences in your device home screen. Leveraging this enhancement, Zoho Desk has introduced actionable widgets for ticket management.

 

Support teams have to stay proactive with customer tickets so that they don't get missed. We have introduced two new updates for the Apple device users through this new iOS and iPad OS update.

 

The newly added Pending approval widget will help support supervisors to manage requests from team, from the new widget on their phones.

You can quickly approve requests from your staff and ensure quick turnaround for your customers. 

      

 

Support reps can now view and accept new tickets from customers without having to access the web portal.

This will expedite the support process and help agents keep track of tickets on the go. 

2. Enhanced Lockscreen Widgets

With the new OS enhancement for iPad, users can view updates on locked iPad screens. Zoho Desk users can now take a quick glance at the open ticket count right from their iPad's dormant lock screen.

 

Along with that, a quick search from Zoho Desk's lock-screen icon will help support reps retrieve information quickly and easily.

3. Mac Sonoma for Zoho Desk users

With the latest update, support teams can view all crucial info available on their phone via a Mac screen. This will help agents prioritise tasks and schedule their works from laptop, without having to go back and forth between the devices.  

This is a great tool for those who prefer to schedule their work from a laptop.

 

4. Update for the StandBy mode 

iOS 17 includes StandBy mode, which presents a full-screen display of glanceable information, ideal for viewing notifications, widgets, and more from a distance when your iPhone is on its side and charging. 

 

Taking advantage of this unique capability, Zoho Desk has introduced the Ticket Stat view for StandBy mode.

With the ticket Stat view, customer service agents can quickly view open and overdue tickets from the idle home screen, even if their phones are not directly in front of them.

 

5. Quick access to help desk info 

With the release of iOS 17, we have automated our home screen shortcuts. Your support reps can now access crucial info through search, and view open and overdue tickets and help desk notifications from the app shortcuts.  

At Zoho Desk, we work hard to keep up with the ever-evolving tech landscape and we are committed to giving our customers the best possible user experience. We hope the new interactive features we've introduced help your service team continue to stay on top of its game!

Click on the link to access Zoho Desk's latest update for iOS 17 and iPadOS 17 ----> https://zurl.co/TXEH

Watch the video for all the updates in action:

You can also write to support@zohodesk.com for inquiries. 

Follow us on Twitter, LinkedIn and Instagram for latest news and updates. 

Regards,

Zoho Desk Team

 

• Topic Participants

• Sangeeta Priyadarshini

  

• Sticky Posts

• Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

  Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

• WhatsApp pricing changes: Pay per message starting July 1, 2025

  Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business Platform

• Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

  Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

• Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

  Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

• Zoho Desk Cheat Sheet For The Year-End

  Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

• Recent Topics

• Unified Notes View For Seamless Collaboration

  To facilitate better coordination among different departments and team members, the notes added to a record can now be accessed in all its associated records. With this, team members, from customer service representatives to field technicians, can easily

• Remove Profiles from "Forecast" Module

  How can I remove Profiles from My forecast Module? Image Below The only revenue generators are the VP's, and the Estimation Managers, and the Estimators subordinate to the Est. Managers. How can I remove the unused Profiles? Its frustrating to see them

• Uplifted homepage experience

  Editions: All editions. Availability update: 17th February 2026: All editions in the CA and SA DC | JP DC (Free, Standard and Professional editions) 23 February 2026: JP (All Editions) | AU, CN (Free, Standard, Professional editions) 27 February 2026:

• Logging Out of FSM

  I have tried to log out of FSM app of the last person and it will not let me do so. I need to log in to my account.

• Restoring records from the recycle bin programatically

  Background I'm working on a piece of software to automate conversion of Leads into Deals based on order status from my company's website. The process is mostly complete, right now I'm just working on handling a few edge cases to ensure data integrity.

• Does Zoho Learn integrate with Zoho Connect,People,Workdrive,Project,Desk?

  Can we propose Zoho LEarn as a centralised Knowledge Portal tool that can get synched with the other Zoho products and serve as a central Knowledge repository?

• All new Address Field in Zoho CRM: maintain structured and accurate address inputs

  Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. Latest

• Create static subforms in Zoho CRM: streamline data entry with pre-defined values

  Last modified on (9 July, 2025): This feature was available in early access and is currently being rolled out to customers in phases. Currently available for users in the the AU, CA, and SA DCs. It will be enabled for the remaining DCs in the next couple

• SalesIQ Identity Update for Logged In Wordpress User

  Hey folks, SalesIQ does not automatically detect when a visitor logs in to WordPress and update their identity to match. For example, if a client of ours visits the site and logs in, SalesIQ will not track them correctly by default. The Solution The solution

• Feature Request – Conditional Visitor Information Request in Zoho SalesIQ

  We would like to request the ability to conditionally ask for visitor details based on the communication channel used in Zoho SalesIQ. Specifically: When a visitor initiates a conversation through the live chat widget on the website, we want to continue

• Zoho Sign Not Delivering

  I have sent several contracts out via Zoho Sign.   They do not seem to be getting delivered.  I had one person receive it, but the others have not.   I had one person tell me they sent it back to me and never got it and doesn't show as signed.  I've sent

• Add zoho calendar to google calendar

  Hi I keep seeing instructions on how to sync Zoho CRM calendar with google calendar but no instructions on how to view Zoho calendar in my google calendar.

• Paragraph spacings in Zoho Notebook are double-spaced only. Is there a way to keep the original spacing format?

  Sorry I don't know the proper terminologies but the best way I can put it is all single-spaced paragraphs that I copy to Zoho Notebook become double-spaced paragraphs. It's very inconvenient and counterproductive when copying and pasting things from and

• Changing line space in Notebook

  My lines are double spaced. How do i change to single space?

• Promote a layout to standard so I can delete one layout

  Similar to this and many other topics: https://help.zoho.com/portal/en/community/topic/set-layout-as-standard The problem, every model has a standard layout, which is what we use most of the time... But as the business grows and evolves we may have to

• Workdrive on Android - Gallery Photo Backups

  Hello, Is there any way of backing up the photos on my android phone directly to a specific folder on Workdrive? Assuming i have the workdrive app installed on the phone in question. Emma

• Auto sync Photo storage

  Hello I am new to Zoho Workdrive and was wondering if the is a way of automatically syncing photos on my Android phone to my workdrive as want to move away from Google? Thanks

• Is anyone experience missing functions in the new UI until hard refresh?

  The set of functions including search is almost always missing upon loading an app in the new UI. If you refresh, the functions return. (see second screenshot) Anyone else experiencing this?

• Conversion Rate – Won Deals over Assigned Prospects

  Hello, I would like assistance configuring a KPI in Zoho Analytics titled: Objective of the calculation: Number of Won Deals divided by Total number of assigned prospects (not only converted prospects). Important clarification: The denominator must include

• Not receiving New Ticket Emails

  Hello! The company I work for uses the Zoho ticketing system, however, I've noticed I'm not receiving email notifications when new tickets are published. I have admin rights to see these tickets on Zoho Desk and respond to them, but am not receiving the

• Can't update a field on a parent form from a child form's On Success workflow

  Title: Can't update a field on a parent form from a child form's On Success workflow Hi everyone, I'm building a simple Golf Lesson Tracker app and I'm stuck on what should be a basic operation — updating a number field on a parent form when a child form

• Approvals in Zoho Creator

  Hi, This is Surya, in one of  my creator application I have a form called job posting, and I created an approval process for that form. When a user submits that form the record directly adding to that form's report, even it is in the review for approval.

• Upload from Zoho Creator File Upload field to OpenAI Vector Store

  I’ve struggled for quite a while to get this working properly. For a long time we relied on Azure Functions as a workaround to handle file transfers between Zoho Creator and OpenAI Vector Stores. It worked, but added unnecessary infrastructure and complexity.

• Calendar start time limit

  Hi all, Has anyone found a magical way to filter calendar reports to start from, let's say 8:00, and not 0:00? Or at least to auto scroll there like Google Calendar for example?

• Enable Free External Collaboration on Notecards in Zoho Notebook

  Hi Zoho Notebook Team, I would like to suggest a feature enhancement regarding external collaboration in Zoho Notebook. Currently, we can share notes with external users, and they are able to view the content without any issue. However, when these external

• EU Problem

  Hi all, we've been facing issues with the Europe data center for two days. It's starting to disrupt our daily workflow. Any word on when this will be resolved?

• How can I clone my website in order to try new templates?

  I want to try a new template for my existing Zoho website without the risk of changing the current site or accidentally publishing the wrong template. Therefore I thought a 'clone website'-option should be somewhere, but I can't find it. How do I try

• Custom Module Missing from Roles & Permissions List

  Hi Zoho Community, I created a new Custom Module in Zoho Expense. The module is fully built and I can see it in the Module Builder (Settings > Customization > Modules). However, I am unable to deploy this to my users because the module does not appear

• Need Customer Item Inward Module along with QC

  Need Customer Item Inward Module along with QC 1. Using Transfer Orders hit the item balance sheet 2. Items without inventory it becomes difficult for tracking purpose. 3. Custom Modules become tedious to capture multiple items, item subforms are not

• Zoho CRM Quotes – Subform and PDF/Writer Limitations

  Hello, I am encountering the following limitations in Zoho CRM Quotes: Custom product images cannot be uploaded in the subform – the image upload field cannot be added; only the file upload field is available. File upload placeholders cannot be used in

• Apple Messages for Business in Omnichannel communications?

  Hello, Apple launched "Apple Messages for Business" but Zoho CRM or Zoho Desk don't appear in the list of possible integrators. Zoho already promotes https://www.zoho.com/crm/omnichannel.html Omni Channel integration, but Apple Messages does not yet appear.

• Possible to Turn Off Automatic Notifications for Approvals?

  Hello, This is another question regarding the approval process. First a bit of background: Each of our accounts is assigned a rank based on potential sales. In Zoho, the account rank field is a drop-down with the 5 rank levels and is located on the account

• Will be possible to create a merge mail template for products?

  Hi, we would need to create a mail merge template for products (native) module. Will be possibile? or do you have a smart solutions to merge products data with a mail merge? thanks Chris

• Maximum incoming email (attachment size) limit

  I see that the maximum size of received emails can now be set to 20MB, however I'd still like to see it be larger. It's embarrassing when a client sends me an email with a large attachment and I can't receive it. 50, even 100 MB seems reasonable these

• [Free Webinar] Learning Table Series - Multi-currency management in Zoho Creator

  Hello everyone, We’re excited to invite you to another edition of the Learning Table Series webinar. As you may already know, we've moved to a purpose-based approach in the Learning Table Series this year. Each session now focuses on how a Zoho Creator

• Outlook/Hotmail Blocking Zoho SMTP IPs (S3150)

  We are currently facing a serious deliverability issue with Zoho SMTP while sending transactional OTP emails for our production application. Emails sent to Outlook / Hotmail addresses are being rejected with the following error: 550 - 5.7.1 Unfortunately,

• Outlook is blocking incoming mail

  Outlook is blocking all emails sent from the Zoho server. ERROR CODE :550 - 5.7.1 Unfortunately, messages from [136.143.169.51] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). It looks

• LESS_THAN_MIN_OCCURANCE - code 2945

  Hi I'm trying to post a customer record to creator API and getting this error message. So cryptic. Can someone please help? Thanks Varun

• Ranking by group in report

  Dears, I am new to Zoho Analytics and I would like to ask you guys help to creating a ranking column. Report type: Pivot Matter: I want to create a ranking column on the right of Percentage. This ranking is group by column Type, and ranking by Final Score/Percent.

• How do I add a project template to a pre-existing project?

  Help....How do I add a project template to a pre-existing project? Right now I have to delete the old project, make a new one and add the project template at the time of creating the new project.

• Next Page