Ask the Experts 4: A 5 hour online Q&A on agent productivity

Ask the Experts 4: A 5 hour online Q&A on agent productivity



Welcome to Ask the expert session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.


In this month's Ask the Experts, we would cover all the topics related to Agent Productivity. You can post questions related to:
  • Work modes 
  • Team Feeds
  • Reply Editor
  • Comments
  • Snippets
  • Keyboard Shortcuts
  • Table View
  • Agent Dashboard
  • Agent Collision
  • Templates
  • Macros
  • Ticket Sharing
  • Search Facets
  • Auto suggestion via KB
  • Team Assignment
  • User Preferences
  • Past Interactions
  • Recent Items
Post your questions/doubts/suggestions on the topic and our experts will answer your questions, real-time, along with their expert suggestions and pro-tips on 28 February, 2019 from 6:30 - 11:30 AM PST. 



Note: This is NOT a webinar. This event is a text-based discussion on the Zoho Desk community where our experts will field your questions for five hours straight. Start posting your questions as comments below. 

P.S.: Unable to view the comment box? Use the Sign in option above to view the comment section and start asking. 
  
Previous ATE Sessions:
  1. Ask the Experts 1: Setting up departments and multi-branding
  2. Ask the Experts 2: Advanced process automation
  3. Ask the Experts 3: Reports and Dashboards


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