Ask the experts - Live Q and A on the latest releases from Jan-Apr 2019

Ask the experts - Live Q and A on the latest releases from Jan-Apr 2019



Hello all,
 
We are excited to kick-start the 'Ask the experts' community series for Zoho Sprints. This series is user-centric and we will focus more on the latest releases and queries that are frequently discussed in our customer support tickets. The first version will cover all the features released in the first quarter of 2019. 
 
What's in the first half?
 
The first half of this year has been successful with some feature releases and enhancements. Take a look at the list below:
  • Custom layouts and fields
  • Custom views
  • Bitbucket integration
  • Global add
  • GitLab integration
  • Strict scrum settings
  • Work item reminders  
You are invited to participate in the event. All you need to do is comment on your queries related to the above features. You can also post the issues that cropped up while working with these features. Our expert panelists will answer your queries.



We have scheduled our first session on   28th May, 2019 from 3 PM to 5 PM (IST).

We also welcome suggestions and if you're an expert yourself feel free to comment your ideas below.
 
 
Note: This is an online discussion and not a live webinar. You can post your suggestions and queries as comments and our experts will answer them. 


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    • Ask the experts - Live Q and A on the latest releases from Jan-Apr 2019

      Hello all,   We are excited to kick-start the 'Ask the experts' community series for Zoho Sprints. This series is user-centric and we will focus more on the latest releases and queries that are frequently discussed in our customer support tickets. The first version will cover all the features released in the first quarter of 2019.    What's in the first half?   The first half of this year has been successful with some feature releases and enhancements. Take a look at the list below: Custom layouts
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