Hi,

We receive emails from IT on another ticketing system. When a ticket is resolved on the IT system it send 3 emails; 1 update to say its been fixed, 1 to say the ticket is now resolved and 1 asking for feedback on the service.

These emails are generated at the same time so it creates 3 tickets in Zoho Desk at the same time. The custom function to merge these together can't merge tickets that haven't finished creation so all 3 remain separate.

Can the function be actioned after 5 seconds so it merges all 3?