I am looking for a way to send a reminder email to the ticket creator if the ticket sits in a certain status for x amount of time.  The email would remind them that we are waiting a responsse and if we dont her soon that the ticket will auto close.  I already have a task that will auto close the ticket after 10 days but would like to give them a reminder first.  

This is how we are doing it on our current ticket system and would love to keep this feature once we move to Zoho Desk.