Automatically send ticket reply (from template) based on ticket status and status change date

Automatically send ticket reply (from template) based on ticket status and status change date

Dear community,

We use Zoho Desk for a repair shop. When we're done with a customer and send the item back by courier, we change the ticket status to Outgoing.

We would like to be able to automatically send a reply to the customer to ask for a review a few weeks after the above mentioned event.

Is there a way we can automatically:
check if ticket status changed to Outgoing more than 2 weeks ago:
yes -> send request for feedback AND close ticket (change status to Closed)
no -> do nothing

Any other solution is appreciated, as long as it relieves us from having to do these operations by hand recurrently.

Thank you !
Vlad from Mura Car Accessories