Has anyone else experienced an issue with Blueprint where the agent will not see the Blueprint section at the bottom of the window, and the Blueprint is still applied to the ticket.  This keeps them from advancing to the next step of the Blueprint. 

The agents will restart their browser, and usually it comes right back up.  Other times they will restart a few time and then it appears.

They tell me it happens "often", so probably 1-2% of tickets.

Everyone is using Chrome on a Mac.