Can I auto assign ticket follower with a workflow rule?
In my Account section I have a Custom field called CSM with the name of a CSM, and all my CSM have Light Agent profiles.
I'd like to auto assign this light agent as a follower of the ticket.
Something along the line of
"if 'Account CSM field' = 'Light agent name' then assign 'light agent' as a follower of the ticket"
Is that a custom function you can help me with?