Can I customize desktop notifications?
Love that I get deskbot notifications in Cliq...however, I'd like to modify the stock notification to include the ticket subject and perhaps the customer.
Here's what I get now:
Ticket Reopened in Zoho Desk
New customer reply has reopened the ticket
#4953 owned by you.
Here's what I'd like to get:
Ticket Reopened in Zoho Desk
New customer reply has reopened the ticket
#4953 owned by you with subject Website Down from ABC Corp.
Is it possible to modify the deskbot messages?
thanks,
Scott