Hi ZohoDesk,

I am currently adding some Categories>Sub Categories to our Ticket Layout so that Agents can categorise on a finer technical level.

For example I'd like the customers to see a list of options that make sense to a front end user.  Lets say :-

Table>Data Export>CSV

I'd like the Agents to be able to choose something more technical when we know what the issue is such as 

Table>Data Export>CSV>Service issue
                                          >Location not available to export
                                          >Connection to FTP not available

This makes it easier for us to report on.  Obviously I would like to maintain some sort of Relationship between the Userside category and the Agent side so that only appropriate values show as with the Category Relationships I can't see a way of doing this?

I think that I can do this with a Blueprint but I'm not exactly sure, however, this would require a lot of maintenance I think as I would have to add a new Category to the Ticket layout and then remember to add it to the Category relationships and then add it in Blueprint?

Any workarounds would be great, thanks in advance

Rich