can not add user to Zoho Creator

can not add user to Zoho Creator

Hi,

I had two users attached to Zoho Creator but deleted one so that I could add someone else. I added her to Zoho CRM and she can access that but when I attempted to add her to zoho creator - which we have two user permissions for and only one showing it says both are being used and I need to buy more.

This is clearly not the case, what is going on? I have left it a day to allow the system to clean out and it has not worked.