Hi,

I'm not currently a Zoho Desk customer. I'm in the process of selecting a service desk software to use and one of the questions I was curious about was whether one of my customers, after logging in, could view their information on the screen before submitting a ticket.

Ex: Maybe I sell shoes. They've signed up for a shipment of shoes. They log into Zoho Desk to submit a ticket because they want to change the delivery address. Ideally, they are able to see order information and/or reservation information in the portal before submitting the ticket requesting the address change.

a) Is that possible?

b) Can one log in have access to multiple orders / reservations?

Thank you in advance for any insights on this front.

Dan