Hi, we just started evaluating this product. 

Can we change the list view of tickets - right now its ticket #, ticket subject, status, assigned agent, few other things.  Can we add fields to this view?  I know we can add custom fields, but I'd like to be able to see them on the list view.  Just to be clear this is what is displayed when you log in and click "tickets" on the top left of the screen.