Hello,

 

I keep getting the message:

 

"Cannot download the Microsoft Word mail merge template. It is being used by another application or program. Close the template and try again"

 

I get this message when I try to do a mail merge. I tried everything to solve the issue listed on your page that details 'common error messages' and the only solution is when I delete mmtemplate.docx, but once I delete this, it only works once, then the second time it stops working immediately. I have checked task manager, nothing is open, it seems I have to delete this mmtemplate every time I want to do a new mail merge. Surely this is not the answer!!??

 

Please help!