Cant receive email on zoho desk

Cant receive email on zoho desk

Hi,

I can't receive email through zoho desk, but my account on zoho mail was received succesfully.

I just do test email and below was email header (original emails), with showing email only received on zoho mail

Delivered-To: premiere_care@zohomail.com
Received-SPF: pass (zohomail.com: domain of biznetnetworks.com designates 182.253.237.14 as permitted sender) client-ip=182.253.237.14; envelope-from=yudha_libratama@biznetnetworks.com; helo=smtp-office.biz.net.id;
Authentication-Results: mx.zohomail.com;
    spf=pass (zohomail.com: domain of biznetnetworks.com designates 182.253.237.14 as permitted sender) smtp.mailfrom=yudha_libratama@biznetnetworks.com;
    dmarc=pass(p=quarantine dis=none) header.from=biznetnetworks.com
ARC-Seal: i=1; a=rsa-sha256; t=1603850588; cv=none;
    d=zohomail.com; s=zohoarc;
    b=YryydZEzkCldZ6ytl7Pf+Qg6VsMEZt03IudD3RoZpbMK1HozrITXrwvpbWHNDmqh0vNW7NwEsYaPN2WTqr+7T9u1ClC80jTxhYf0NfTLXQAYZIxowt+nxAfkE/ytSOABkSWBruIJaDcAZdXqf3NIjh66nYE74Kgq4u5N8kOrz9U=
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=zohomail.com; s=zohoarc;
    t=1603850588; h=Content-Type:Date:From:MIME-Version:Message-ID:Subject:To;
    bh=Ow8na6jL5k5EFtzVKcT98PNalxGX1UD2hiIJPgyI714=;
    b=PJ34XnNIBQ6HjgoQWFfZp+0Kut/T/JVluqPCRk3EctqUcMwM60OZ1lpI/hsZ6dai1CquLgCUmXAEFf0hbQpIlSYrbNie5HutdZvLIOp12GRxDGsfM3bultpGaAeXrM0KeKV7dR3S2zqT27Tup2kirFthqBFfrV5UO2+F+8dj0Qg=
ARC-Authentication-Results: i=1; mx.zohomail.com;
    spf=pass (zohomail.com: domain of biznetnetworks.com designates 182.253.237.14 as permitted sender) smtp.mailfrom=yudha_libratama@biznetnetworks.com;
    dmarc=pass header.from=<yudha_libratama@biznetnetworks.com> (p=quarantine dis=none) header.from=<yudha_libratama@biznetnetworks.com>
Return-Path: <yudha_libratama@biznetnetworks.com>
Received: from smtp-office.biz.net.id (smtp-office.biz.net.id [182.253.237.14]) by mx.zohomail.com
    with SMTPS id 1603850587942870.491413447005; Tue, 27 Oct 2020 19:03:07 -0700 (PDT)
Received: from mailserver.biznetnetworks.com (pix.biz.net.id [202.169.33.251])
    (using TLSv1.2 with cipher DHE-RSA-AES256-GCM-SHA384 (256/256 bits))
    (Client did not present a certificate)
    by smtp-office.biz.net.id (Postfix) with ESMTPS id AB7604001ED;
    Wed, 28 Oct 2020 09:03:05 +0700 (WIB)
Received: from [192.168.255.228] (unknown [192.168.255.228])
    by mailserver.biznetnetworks.com (Postfix) with ESMTPS id 9DA81AAE3B81;
    Wed, 28 Oct 2020 09:03:05 +0700 (WIB)
To: Biznet Premiere Care <premiere_care@biznetnetworks.com>,
Biznet Customer Care <customer_care@biznetnetworks.com>,
premiere_care@zohomail.com, Biznet Home Care <home_care@biznetnetworks.com>
From: Yudha Libratama <yudha_libratama@biznetnetworks.com>
Subject: Test email
Organization: yudha_libratama@biznetnetworks.com
Message-ID: <1019154b-76d5-fea8-875e-981bee93819b@biznetnetworks.com>
Date: Wed, 28 Oct 2020 09:03:05 +0700
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101
Thunderbird/68.12.1
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="------------F3DA188F004F1423E0A0836F"
Content-Language: en-US
X-ZohoMail-Owner: <1019154b-76d5-fea8-875e-981bee93819b@biznetnetworks.com>+zmo_0_yudha_libratama@biznetnetworks.com