Hi there guys,

We're dealing with an issue regarding a certain issue on our end specifically with Natalia Labrin --> nlabrin@innovasoft.cl since she's not being notified through mail when she's the owner of a Ticket or part of the Team assigned to that ticket.

Some time ago we had a similar issue with Zoho Sites since Natalia was the one that used the "TRIAL" period with you guys and after that we subscribed to your services (Zoho One), at that time she couldn't be assigned to Zoho Sites as an user so maybe this time it's affecting Zoho Desk in the regard of MAIL NOTIFICATIONS particularily.

Is there any way for you guys to check that Natalia is properly set up in Zoho Desk and the previous TRIAL period is not affecting her somehow???

Kind Regards and thanks for your help as always.