Hello,

I am trying to create a setting/workflow for the below.

Tickets are created when a SalesIQ chat is missed or someone emails our mailbox. These are auto assigned to the Support Team.

We would like the ticket owner to change when the ticket is edited, to the person who has edited the ticket.

For example, if I reply to a ticket, we want it to automatically change from the Ticket owner being the Support team to just me.

Is this possible?

Many thanks,

Rob