I've noticed whenever a ticket is created for a customer, the author of the description field is always the customer. Is it possible to change that to the person who actually wrote the info? 

Example 1 - a customer calls our support line, I take the call, and open a ticket. Rather than displaying my name under the description, is shows the customer's. I would like that to be my name instead, since I was the one who actually wrote that content. For instance, I opened a test ticket for our customer, Kevin. In the description I noted I wrote the content, but once the ticket is created, that information is displayed as being written by Kevin, when I would prefer it to display my name. 

Example 2 - a customer goes to our online portal and submits a ticket on their own. In this instance, the author of the description field should be the customer's name as they were the one to write that info.