Client Receives a Notification Email Even When We Create The Ticket
On our Automated settings on Desk configurations, the option 'Receiving a new ticket' is set on. It works fine when a client's e-mail comes to us and he or she receives back the notification e-mail we have customized. But recently we're having problem with another kind of situation. In some cases we need to create a ticket just to be aligned with a task.
This recently created ticket, although, is not filled with a message to the client: it keeps empty. We discover, however, that even on this cases the client receives our notification e-mail. How to avoid this? Thanks!