Hello,

I need to turn off the option for customers having the ability to close tickets in the help center as this is not a feature we want them to be able to do. I found that there was one answer:
Please find the code below and it under Setup->Helpcenter->Helpcenter Customization->HTML/CSS->CSS

#closeRequestbtn{
display:none !important;
}

But this does not seem to work anymore. Is there any other way?