Hello,

My company uses Zoho for different departments. Sometimes one department will forward an email to a different department. In doing so they create a ticket. However, when that department closes the ticket, it automatically sends an email back to the original department alerting them that the ticket has been closed. The only problem is that by doing so, it opens a new ticket back with the original department.

Is there a way to stop these automatic emails from sending just when a ticket is submitted from one or two specific emails? We like the automatic emails for our clients, but it is causing unintentional tickets to be created in our departments. 

Thank you!

Carly