Closing Ticket Notification Disappears
Hi,
I'm trying to improve our Customer Happiness option.
However, as soon I have edited the field for the message template.
I just noticed that when closing the ticket, the customer/client couldn't receive any notification when closing the ticket.
I've already went to check if the closing notification under Automation is turned on.
I'm trying to improve our Customer Happiness option.
However, as soon I have edited the field for the message template.
I just noticed that when closing the ticket, the customer/client couldn't receive any notification when closing the ticket.
I've already went to check if the closing notification under Automation is turned on.