I have added the Zoho Desk ASAP widget to my SaaS app.

Based on my user testing (using PageSense), I can see that the users are often struggling to figure out how to close the widget once it has been opened.

There are two related problems here.

1 Most people expect the widget should collapse once they click outside of it.

2 If not, they are usually looking for a Close (collapse) button on the top right or top left. I have never seen any widget which has a close button on the BOTTOM. That is not intuitive at all.

3 A third problem is caused because of the GDPR consent banner at the bottom of the page, which goes over the Close button and obscures it. This is yet another reason why ASAP widget should at least have an option of placing the Close button on the top.