Conversation to Resolution
Good day,
I'd like to know how others are doing it. When we close a ticket, we reply to the ticket via email with photos of the issue and disclaimers. Then, we enter (copy and paste) the exact text in the resolution for reporting.
I asked Zogo for a possible solution that would allow for an option to add the closing email to the resolutions. Unfortunately and understandably, this is not a priority.
The question is, how are others closing tickers between conversation and resolution?