Hi,

I need help creating a custom report in Zoho desk. If you could guide me I would really appreciate it because I just don't understand how to create the report with the tools provided.

If I click on reports, I can easily download an overview report and change the date range.

I would like to take that same overview report and add/remove a few columns if possible so It looks like this :

However I just can't figure it out. We do customer service and handle mailbox for over 20 clients. Ever since we switched to Zoho in december we've been unable to update our clients with a detailed report.

If you could show me how to do this so I can teach it to the other account managers it would be great.

Thank you