Custom "Closed Ticket" Notifications for Different Statuses
I have a client with multiple ticket statuses that would like to customize the "Ticket Closed" notification for each status:
e.g.
If Ticket A is in Status A and is closed, send Notification A.
If Ticket A is in Status B and is closed, send Notification B.
I'm accomplishing this by turning off the "Closing a Ticket" Contact Notification in the "Notify" tab and creating multiple workflow rules for each status.
Will that break anything?