Hi,

Currently our helpdesk has 2 deparments, customers can view these 2 departments once they're logged in to the self service portal. Ideally we would like to limit it to only 1 department, Is this possible?

Also can we configure the fields when creating new tickets via the self service portal? We would like to remove some field i.e. Ticket Cost, Priority, Product Name and Classification. 

Is this possible as well?