Because your reporting lacks the ability to display based on who the logged in user is and your views have very limited ability to pull based on dates, I have to build reports and dashboards for each user. It would be nice if they could set their own dashboard as their default, but it seems the default is set by department?

I have to say, for a ticketing solution you seem to lack some pretty basic functionality of a ticketing system. I'm sure you've heard it already, but I'm more than happy to discuss.