Hi,

I'm starting as a Managed Service Provider (MSP) and trying to setup Zoho Desk for my customers.

I'm looking for a way for custom fields to be customer specific when creating a new ticket.

For each one of my customers, I manage several platforms.

I'd like to have a field named "Platform" in which each customer will see all platforms that belong to him.

For example, customer A would have a list allowing him to select a platform in the following values : A1, A2, A3 & A4. Customer B could choose his platform in values B1, B2, B3, B4, ...

Is there a way to do this using a data source ? Through a custom function ? ... ?

Thanks in advance for your help