Hi all,

We were facing intermittent issues in our mail server which affected email fetching(please check this link for reference); most of you must have observed delay in ticket creation process because of this. Our development team has however confirmed that the issue has been fixed. The tickets received during the downtime will be fetched without any loss - we are pushing all the responses in queue - but there would be some some delay am afraid. We are sorry for the inconvenience caused. Let us assure you again that there would be no data loss due to this.  

We shall keep you posted as soon as the tickets in queue are all cleared.


Regards
Aarti