Delete Help Center user personal information

Delete Help Center user personal information

Hello,

If Zoho Desk Help Center users can't be deleted but just deactivated, how does this comply with GDPR?

Specifically:

The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies.


Best,
Jon