Hi,

We can't create a new department on our account. The basic department name, agent association etc screen is displayed when I press the "New Department" button on the "Departments" screen. I press the "Configure Channels" button after entering the required data in this screen and then the system directly displays an error reporting page labelled as "Sorry for the inconvenience".

We did plan to start a new department in Desk for our logistics department but we are stuck because of this problem. Please help us ASAP.