Hello!

I love the new customization of the layouts, rules and templates! However, we have several "departments" that operate similar and as I'm updating either ticket layout or workflow rules, I'm finding that I have to do it in each department. I would like to be able to create a workflow rule and then "add" it to each department that it applies. OR create a "ticket template" and then apply it to multiple departments.

Is that possible and I'm just missing it?

Thank you!

David