Hi,

We have this situation, and happens with a number of contacts. The same client is a Desk Contact on multiple accounts (with the same name and email), but I would like for Zoho to choose the correct company based on the product.

In CRM, i have this:

- Melvin Caruana - melvin.caruana@companyA.com - Company A - Product 1

- Melvin Caruana - melvin.caruana@companyA.com - Company B - Product 2

How can I set Desk so that a ticket for Product 1 is opened, the contact of Company A is selected, whilst if Product2 is needed, contact from Company B is chosen.