Desk Round Robin manually trigger
Situation: During office hours I have a round robin rule to assign new tickets to specific agents. However, over the weekend and in the evening when the agents are offline the tickets are placed in the other priority. This means we have to manually assign all tickets received when the agents are not online.
Question: Is there a way to trigger the round robin rule manually to run against tickets in the other priority so that it assigns the tickets to any agents that are now online?