disable on incoming mail

disable on incoming mail

Hello Sir/Madam

I have clicked on User Details, and clicked on green and the user is disabled
Now I  tried to clicked on gray icon for re-activate account, system said me This operation is permit only for paid user

My email account is : nalina.shrestha@cbilcapital.com  

Please kindly suggest me the solutions to enable incoming mail setrvice

Thank you
Basanta. CBIL