disable SPAM Filter

Hello there,

We seem to be having a similar issue related in the following topic https://help.zoho.com/portal/en/community/topic/spam-tickets-29-8-2016

We have noticed that a number of emails from different customers are coming through and this is creating Spam tickets rather than standard tickets in Zoho Support.

We already have a spam filter at our mail server level, could you switched off the spam filter

Regards,

Das