Hi, 

I am forwarding my company email to zoho desk email. I want to do this so that when users respond to their tickets and email my company email, the response gets stamped on the ticket in Zoho Desk. BUT I don't want emails sent to company emails to forward to Zoho Desk and create tickets. Basically, I only want replies to really stamp to Zoho Desk. I don't want new tickets to be created from emails being sent. Is this possible.