Duplicating applications

Duplicating applications

Does anyone have problems with duplicating applications.  I submitted a service request but can't get any answer.  I asked for an urgent status update, still no answer.  Generally, I get answers and resolutions on my requests fairly quickly; however, this one is worrying me because I am not able to get any communications back from Zoho technical support.  A lot is riding on this for me!!

Can anyone shed some lights on this issue?  Any fundamental problem with duplicating an app?

Thanks