A lot of teams have been using ticket comments extensively to
collaborate everyday. Notification Center further improved this
experience by bringing real-time updates.
As we continue to build more improvements to this experience,
we've shipped a small-yet-important one today:
edit & delete ticket comments
You'll find both these options right next to the comment you
By default, comment authors can edit their comments while
administrators can edit all comments. Likewise, comment authors can
delete their comments while administrators can delete any
You can customize this using profiles as well. Just allow the
'Modify Comment' permission for a particular profile and all users
under that profile will be able to edit & delete comments.
In addition to this, you can also check out each comment's
As always, feel free to respond below and let us know what
you think. If you have any ideas on how to improve collaboration
within your customer service team, we'd love to hear those
Announcing the New and Improved Article Editor
KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it. We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
Announcing the Happiness Rating 2.0!
Today, we are excited to introduce you to Happiness Ratings 2.0. We’ve enhanced our happiness rating offering with more features and reports to help you make more sense of your customer service. Here is the list of new additions and improvements that this release incorporates. Rating Option in Emails All this while, your customers were required to click the rating link from within an email to view the rating options. Today, you can choose to display the options (Good, Bad & Okay) just below the
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Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you: Understand your customers better and their journeys to proactively support and engage them even before they ask for help. Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service
Edit and Delete options in Comments
A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important
Zoho Support: Automate your way to Productivity using Time based Actions
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